Draft wording for review — pending owner / YFS Compliance sign-off.

Complaints

If you are unhappy with our service, please tell us so we can put it right.

This procedure covers complaints about regulated financial services provided by Yash Financial Services (such as mortgages, insurance and consumer credit). Complaints about accountancy, tax or bookkeeping services from Yash & Co Accountants are handled separately: please write to us at the same address marked ‘Yash & Co – Complaints’. The Financial Ombudsman Service does not cover accountancy services.

How to complain

Contact: Complaints, Yash Financial Services
Post: 44 Nigel Road, Forest Gate, London E7 8AN
Email: info@yashfinancial.co.uk
Phone: 020 8470 7910

What happens next

We will acknowledge your complaint promptly in writing and keep you informed of progress. We will send you our final response within 8 weeks of receiving your complaint.

Financial Ombudsman Service

If you are not happy with our final response, or we have not sent one within 8 weeks, you may be able to refer your complaint to the Financial Ombudsman Service free of charge: Financial Ombudsman Service, Exchange Tower, London E14 9SR; www.financial-ombudsman.org.uk; 0800 023 4567. You normally have six months from our final response to do so.